CRM for Outlook - in some instances is tracking Internal eMails automatically inadvertently, why, how to control this?
Once scenario: An internal manager sends an eMail to their team. The internal manager is NOT a CRM user. However, one of the recipients/staff is a CRM user, and is also a CRM contact. The staff uses their company eMail as their primary eMail in CRM Contacts as they are also a 'customer' contact of the company. It seems that the original eMail from the internal manager (not a CRM user) is getting auto tracked into CRM, as there appears to be match on the contact record.
How do you suggest, controlling this scenario? We've been checking the auto tracking settings for some of the recipients - which have the auto tracking turned off... however, for one user, even though its turned off (or so we think - disabling the auto tracking feature in Options and also in Diagnostics) the eMail shows as if its tracking in CRM.
Its CRM 2011 on premise, integrated with Outlook 2010.