I set up a workflow to notify users via email when a task has been assigned to them.
The email shows under "My Open Activities" with a status of "open". I thought all emails were supposed to automatically be "closed". The Second & Third emails in the screen shot below are task notification. The first is an email tracked by a CC: rather than the original receiver of the email.
Is something wrong with my workflow that does not allow the email to be closed automatically?
Why does an email tracked by someone other than the original receiver show as "open"?
