I am working on a Dynamics CRM 4.0 version. Where I have update some attribute values. But the case or incident is 'Resolved' or 'Problem Resolved' I cannot update using ETL package.
How to first I change the Status to 'Active' or 'In Progress’.. ? Once it is active I can update the required field..
My ETL source Pass is like this..
SELECT b.incidentid, 1 AS statuscode, 'In Progress' AS statecode
FROM System_Case_Type a
INNER JOIN WS40DYPSQ002.TELUSCMSS_MSCRM.dbo.IncidentBase b ON
a.Case_ID = CAST(b.incidentid as nvarchar (255)) COLLATE Latin1_General_CI_AI
WHERE a.Case_ID = 'D97279C1-6A32-E211-90D1-0025B5C1AA2F'
Where 'System_Case_Type ' os my local table and 'IncidentBase' is the CRM entity.