I need to integrate a telephony solution with CRM, launch a Dialog and pass incoming phone number and a CTI call ref.
Apart from the initial phone call activity record, I only need to create other records (i.e. Contacts, case) as part of the dialog.
I was thinking of using the Dialog URL structure.
But can I add a parameter to this URL. i.e. call ref, and pick it up inside the Dialog?
Also any code snippets as examples of how to do this would be greatly apprteciated.
I dont need a full blown add on, these all seem to want to do integrated search and create activitys/contacts etc. which I dont need. None that I have seen mention dialogs.