I am so stumped.
I have the header business unit for the company and 3 child BUs (UK, Asia 1, Asia 2) based on region and then grandchild BUs based on department (sales, Support etc).
I have roles created at the header business unit level and these then exist in each further child and grandchild BU.
Now for some reason I have a user with a security profile created that gives all the right access (I believe) and they are in one of the child BUs (Asia 2) but when I try to access as them I get a warning that this user does not have the right access.
Help me please as I am completely lost. everything seems logical enough but I cant see why these users in a child BU cant access what I believe they should be able to.