We just started our Dynamics CRM demo today and there is one key feature we are looking for -- the ability to simply paste in a screenshot from the snipping tool.
Currently we just use e-mail haphazardly for taking care of cases but one of the things that we love about e-mail is when writing up an issue, we can easily paste screenshots of the problems inline.
Again, we are just starting this demo but it looks like when you create a new case, you can't paste in a screenshot. Is there any way to customize this and allow for it?
Sorry if this is a really basic question. We are trying dozens of different CRMs/Case Management applications trying to see which best fits which makes it a bit harder to drill down to a feature if it isn't just right there.