The problem started after I upgraded Outlook 2010 to Outlook 2013. I had moved from an on-premise Exchange server to O365 several months ago and everything had stabilized. We are a hybrid Exchange environment with the on-premise Exchange and the O365 working concurrently.
After upgrading the Outlook desktop to 2013, the following statement pops up whenever I try to send a tracked email.
I checked my email information as a CRM User and it hasn't changed. Perhaps since the address is the same in O365 and on-premise Exchange something is handled differently by Outlook 2013?
How / What do I need to change to be able to send email without this problem?
The Office team posted this
"I understand you are experiencing a prompt message when sending tracked emails. As the issue is related to Microsoft Dynamics CRM for Outlook, to get the help for that, I suggest you post the question in the Microsoft Dynamics CRM Product Forum. After that, there would be engineers or community members focusing on this problem with Dynamics CRM for Outlook. This is so the question can be answered quickly and efficiently. Thanks for your understanding.
Best Regards,
Kevin Cui"
Thanks,
Gary