I'm working with a client that wants to use a case as a project. I tried to explain that a case is used more to manage an incident like a compliance issue, a contract dispute, a request for service or customer support. However, after reviewing my notes I am not 100% sure if I was in the right ball park.
So my question is this: What is the difference between a case and a project in Dynamics CRM and what is the best way to explain this difference to a client? And is a project an Entity, or is it an entity I need to create from scratch?
Thank you and I look forward to gaining a better understanding of the relationship between a case and a project.