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import solution hanging?

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Hello - I'm trying to import a solution into a CRM website. I've triggered the import process and the "Import Customizations" dialog says "Importing customizations. Please wait for the operation to complete...."

The progress bar on the dialog doesn't show any green bars and the import has been running for over 10 minutes.  Is it safe to go ahead and kill the import process? 

Is there a certain amount of time after which you normally kill the import process when no green bars have displayed in the progress bar?  How often do you encounter this issue?


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