I have been searching for the best way to do this on the web and have come across a few options - some don't describe the process in full - and others are using code which I have no experience of and shy away from :-)
What I am looking to do is this:
For support cases - There will be an 'Incident Type' field which will have 4 options. There will then be an 'Incident Priority' field. The 2 will be linked, and each Incident Type has a different set of priorities. Currently I have it simply set up where by all the priorities are listed in a drop down. What I would like is for the available options in the Incident Priority field to be filtered dependant on what was selected in the Incident Type field.
I know this can be done and some blogs have stated that it can be set up out of the box. I am using CRM 2011 online. Would anyone have any handy links that explain how to set it up to a novice. Including how the fields should be created - or should they be created as fields or entities etc.
Any Help will be gratefully accepted!
Noel