Hello, everyone.
We have a problem using CRM 2011 Client for Outlook with Microsoft Office 2013.
We've already installed RU10, RU11 and RU12. As you may know, CRM Client for Outlook now supports Office 2013 and everything is working quite fine. The only one problem is when we try to send any Office document from the Office application (Excel or Word).
For example, our user tries to send an Excel document using the ability to send the document as an attachment directly from an application. So, he goes to "File" menu in Excel, selects "Share" and presses "Send by e-mail". Everything goes fine (you can add recipients, write text, etc.) until the "Send" button is pressed. After the "Send" button is pressed message is delivered, but Excel stops responding and doesn't go back. You need to stop it with the Task manager.
I've enabled CRM Client Trace to see if there are any errors. Well, there is only one error:
[2013-03-20 16:50:20.505] Process:EXCEL |Thread:5488 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | The current Excel version uses Ribbons or is not supported. Function: CAddin::HrInitializeCmdBar File: c:\bt\42820\src\application\excel\addin\addin.cpp Line: 290
This problem occurs when you send an e-mail to external recipient, not to another domain user. The same problem appears with Word 2013.
Are there any known resolutions for this problem? Is it a bug or should we configure our CRM Client for Outlook properly to make it work with Office 2013? Any help would be much appreciated. Thank you.