We have two users that keep experiencing outlook crashing. We have done everything we can think of. They have all the rollups, all windows updates, we have reconfigured CRM, they aren't running anything special but outlook keeps saying it needs to close. If we turn off the CRM addin it works fine. They will get the error 5-6 times a day. The event viewer shows this.
An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x86220009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=521
An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0xfbc20009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=521.
An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0xa3020009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=521.
Second Computer:
Faulting application outlook.exe, version 14.0.6131.5000, stamp 509b1020, faulting module kernelbase.dll, version 6.1.7601.18015, stamp 50b83c8a, debug? 0, fault address 0x0000c41f.
The description for Event ID 5000 from source C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.