Hi. We have a situation with our CRM 2011 On Premise system where we wrote some custom code to look to see if a Case has Open Activities before it processes to the next resolution stage.
All the users in our system (currently just developers) have the same System Role of System Administration.
The code works great for the developer who put in the custom code but does not work for anyone else even when tested against the same Case at the same stage with the same Open Activity.
We are puzzled and would rather have it fail all the time then to work correctly for just one user but not for anyone else.
Does anyone have any idea as to what might be causing this and more importantly have to correct it.
Thanks.
Rick Bellefond
RB Data Services
www.rbdata.com