Here is my question.
I am creating auto cases based on the some Entity Titles and want those cases need to be assigned to the Primary contact of any one particular Entity.
Say, I have Entity called 'Property' and John Is the primary contract for that entity; and when some maintenance is made at the property, then I receive an Invoice with the Property name In the subject. Here I am creating an auto case based on the property name from the email subject
Now, I want the system to assign that case to John directly as he is the Primary contact.
Please let me know how can i do that.
