When we are in leads and use the search box for a company name (or partial name) it returns a list, but:
1 - it's not a complete list
2 - it's only leads owned by one sales person (not the person searching)
3 - it doesn't search all fields in the returned view
If I use "Advanced Search" I get a complete list of all companies, for all owners.
I am not a daily user of the CRM system - I am the techy assigned to support it so I don't know exactly when this happened.
I have checked to see if there are any criteria defined in the returned view, but there is nothing that I can find.