Hey Guys,
We're having a lot of trouble getting Qualifying to work. Now whenever a lead is opened and the "Qualify" button is used, a Script Error popup like the following appears:
Seeing the transactioncurrencyid I did a bit of digging and found that from UR12 onwards, the lead qualifying dialogue is somewhat picky about whether or not the currency field is present so I tried all permutations:
- No currency field
- Currency field hidden
- Currency field displayed
Still unable to qualify these leads.
Any pointers on what to try next?
I looked at the event viewer and found the following:
[dump]
Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.
at Microsoft.Crm.Web.Sfa.Dialogs.ConvertLead.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
Request URL: crm.domaim.com/.../conv_lead.aspx
Request path: /Organisation/SFA/Leads/Dialogs/conv_lead.aspx
User host address: 210.176.111.154
User: domain\username
Is authenticated: True
Authentication Type: Federation
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 40
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at Microsoft.Crm.Web.Sfa.Dialogs.ConvertLead.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
[/dump]
Note: Previous issue "UR13: Unable to convert lead to Acct AND Opp?" is probably another symptom of this problem but I've created a new thread with a more accurate title - community.dynamics.com/.../105600.aspx