Hi there,
I am designing helpdesk in CRM 2015. I want to create a support@mycompany.com email address. When anyone send an email to this address, it should be converted into case automatically as a new case in CRM.
Any communication with any existing case should also be tracked in CRM. If workflow send an automatic email about any case to the customer and customer replies on the top of that email should also be traced and associated with that case.
Is that possible then please how.
Urgent help much appreciated and many thanks
