Hello!!!
We are integrating our CRM with in-built ERP (developed on Asp.net).
In this ERP we maintain all our product name, their warranty detail, with their unique Serial No, and other such information.
Process flow: User logs into CRM -> Register a case -> In Case form there is 'Serial No' field -> user asks the customer for his/her serial no of the product -> capture it in CRM -> Click on button, which links it to in-built ERP -> and get the product detail based on this serial no -> user can see this information in the new screen in front of him -> But cannot retrieve those values in CRM.
Requirement: Is to pull this information in CRM?
Please help me on this.......Looking forward to hear from you on this!!!
CRM: On -Premise CRM 2011
SQL server - 2012
Regards,
Rajni