I'm familiar with the lead qualification of CRM 2011 where a dialog box pops up and you can choose to convert it into either 1.) Opportunity 2.) Contact 3.) Account or all 3 of them.
I understand that this may now be different in CRM 2013/2015. I hear there is no longer a dialog box but rather a process workflow on the form. I am having a hard time envisioning how this works though. Can someone confirm if the option to convert the lead into a contact, opp, or account still exists? If so how is this done if there is no longer a qualify button that brings up a dialog for you to choose?






