Hello,
I am using an on-premise CRM 2011 server with Update Rollup 18. The CRM Email Router is in use and retrieving mail from a remote Exchange 2007 server. For the most part, it runs well.
I have two similar issues that may or may not be related:
1. Emails with subjects that contain the '+' sign are never pulled into CRM. They appear in the inbox next to other emails, but are never pulled into CRM and I don't see them in the Email Router logs. Normally these emails would be placed in a CRM queue. This has been recreated from multiple users with multiple subjects.
2. I have one specific user that sends email to a CRM inbox occasionally. Email directly from this user does not get pulled into the queue, but if the email is then re-forwarded to the queue by another user, it will then appear. This user's emails were being delivered to the queue normally until some months ago, but no longer. I have been unable to pinpoint any maintenance tasks that may have occurred to trigger this.
Anyone ever seen this issue with '+' signs or have any suggestions for solving the 2nd item?
Thanks,
Tim
