I have been making some tweaks to our organization's CRM online Case entity. I have created a new field "First Call Resolution". I published the form with the new field, refreshed the page and opened a new record to make sure it appeared as I wanted - no change. So I went back to the form customization and the new field was shown there...so I thought, maybe I thought I hit publish and I didn't. Watched the system publish all customizations and repeated the steps but still, the form was not being displayed.
Then I came into the office this morning, and started to work on the issue by opening up a new record - and finally the new field was displayed! Great, so now I go to one of the Case views to add the field there as well. Press Save & Close then Publish the Entity. Refresh the page - no change to the view!
Any changes I make to the system are not appearing live - they do, however, appear in the customization screen. Does anyone have a clue what is happening??
