We have a support@... mailbox that is being monitored by the Dynamics Email Router to bring email into a support queue. This part is currently working fine.
When an employee leaves the company, we like to forward any incoming emails to a generic support@... email address. This is done by setting the forwarding address in the user's mailflow settings in the management console.
The problem seems to be that exchange ignores these forwarded emails so they never appear in the queue.
I have tried to solve this by configuring a forwarding inbox in the email router config tool. When switching logging on, this appears to be progress but because the sender is external to the company, we get the error message "E-mails for address {email address} in forward mailbox could not be processed as the e-mail address is not associated with any approved forward mailbox user or queue record in CRM.". As far as I can tell, this feature is for when an email is forwarded as an attachment.
Does anyone have any suggestions?
Ant