My task is to integrate Avaya Phone with Dynamics CRM 2016. currently i am not looking for any 3rd party product that supports it. I need a guide like that how can i integrate the Avaya phone system, given just the model of the phone.
Moreover The solution needs to be web based, not a desktop. an agent using CRM must able to get receive the call, and the pop-up must appear where he can perform actions.
What i need to from Avaya to create the solution ? do i need TAPI drivers ? or CRM SDK helps in creating CTI solution.
