Hello,
I tried everything I found about this but still, even if someone will only have access to the service area to solve cases, he can still see the sales & marketing & settings area.
I already tried:
- to edit the sitemap but it seems that this is for everybody
- MSCRM settings
- security roles
Simple question: some users will only make support, they need to access the knowledge base & cases, that's all. I would like to remove other areas that even if they go into them, no content is shown because they have not those rights.
I am really confused about this point since 2 days and strangely, I could not find explanations on that.
Should be simple, seems not...
Thanks!