I have a question about the Outlook tracking functionality.
Let's say Jason and his colleague Matt receive an email from a customer. This email message contains valuable information for the whole company and Jason decides to Track the email to CRM. Matt reads the same email one hour later and act as Jason does; he tracks the email to CRM. What will happen next?
Will Matt be able to track the same email?
Does the plugin recognizes the email is already existing (adding Duplication Rules???)?
Does the icon changes from normal email to tracked email in both Outlook clients and referring to the same email message within CRM?
What's the best practice in this case?
