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Multiple SLA's against an Entitlement

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Hi Guys,

Is it possible to customise CRM to add multiple SLA's against an Entitlement?

Our issue is:

Depending on the Priority of the Case, the Work Hours are different. 

The only way I can think of getting around this is by having multiple SLA's against the Entitlement.

Multi-Entitlement doesn't work as the Total Terms will be at the Account Level. And multiple Entitlements doesn't roll-up the Total Terms on the Entitlement Level.

Cheers,


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