We have a process set up that when a new opportunity is created, it is supposed to send an email to one of our users (Tim). Everything seemed to be working fine until Tim went on vacation. He requested that another user (Caleb) get the emails in his absence so I set up Caleb on the CC field of this email. When Tim came back from vacation, I deactivated the process, removed Caleb from the CC field, and reactivated the process but then Tim was no longer getting emails.
I have since set up a whole new process and the same thing is happening. If I add myself in the CC field, both Tim and I get the emails. But as soon as I remove myself from the CC field, neither of us get the emails. And, in fact, it appears as though CRM isn't even generating the emails unless I add myself (or someone) to the CC field.
I'm guessing this has got to be some sort of permissions issue? I don't even really know where to start looking so any help would be appreciated!
