We have CRM 2011 on-premise and configured the email router to send messages with a specified access credential (say, emailrouter@mycompany.com). We've also configured the personal options to allow the email router to send and receive messages on the users' behalf. However, outgoing message are received with the name of the sending user and the central credential's email address (not the email address of the user): for example, "Janet Anderson <emailrouter@mycompany.com>".
First question: How should replies to this message be handled? They come into the emailrouter@mycompany.com mailbox--divorced from the user account that sent the original message.
Next question: Shouldn't the personal options setting have made it so that the recipient would see "Janet Anderson <janderson@mycompany.com>" instead of what they're seeing now? Or perhaps we've misinterpreted what that setting is designed to do?
Thanks for your assistance!