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weird crm for outlook behavior?

Hello - I'm developing a CRM system with another developer.  We're currently testing and he's using CRM integrated into Outlook.   The email service in the plugin auto-generates and sends an email using the other developer's email address as the From address.

The other developer is saying that the email service won't send the auto-generated email unless his Outlook with CRM integration is open.  This seems kind of quirky.  Is this true?  If so then is there a setting that can be used to override this behavior?


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