Hi,
Setup: CRM email router 4.0 & MS Exchange 2010
I've recently been working on a problem with regards to sending emails out from CRM. After attempting to set this up I created an impersonation account in exchange and put the credentials for this account into the outgoing and incoming profiles.
This did not work for the CRM user testing this.
A support company suggested we use an Exchange administrator account in these profiles which has worked. After putting my own account details in, emails are sent with no problems to users via CRM. This is obviously something I dont want to use as it is a security risk.
Does anyone know how what the minimum rights required are for the account, so that this works. Apologies for the vague detail as I dont know a lot about CRM I've just been asked to have a look at this problem. I've read forums suggesting setting up an application impersonation account but this hasnt worked.
Many Thanks,
Sherv