By now, many organisations will have received their Dynamics CRM Online upgrade notification email.
Apart from preparing technically for your upgrade (here, here, here & here), what are you doing to prepare your users? The user interface is changing substantially and will require some re-training in some key areas.
End user Change Management
What are your suggestions on how to best manage user expectations and communicate these coming changes to end users early to avoid any surprises.
Testing & Training Organisation
What are your strategies for testing & training prior to your Online upgrade? Will you be using a new on-line instance?