Hi
Currently, we have a LIVE system we use where we want to export 1000 KB articles from.
We also have a customer facing portal which uses a seperate CRM database.
We want to import these 1000 articles into the Portal CRM.
What we have done so far:
Exported Subjects from 'LIVE'
Imported Subjects into 'Portal'
Exported Articles from 'LIVE'
When we try and import articles into the Portal CRM we get error messages:
'Duplicate look-up reference found' on the Subject field.
How can I get around this? Have I mapped the fields wrong? If you need more information, please ask.
Regards
Jay