User unable to see system view

Hi- in our Account entity, I've got a system view in the Account entity titled 'All Accounts' that everyone should have access to.  I recently set up a new user and it appears as though that view is not available to him when he selects the pull-down menu.  It's very odd.  He has the same security role as another user (Salesperson) and even in the same teams, but this particular view is not available to him as it is for others.  See attached picture for list of system views.  Is there some security element I'm missing here?

Cheers!