I recently deployed our first survey. Our users are calling customers and then creating a Survey Activity for the Account and completing the survey based on the Account's responses. Our users are following the unique Invitation Link created to complete the survey after saving the Survey Activity.
We have amassed quite a few responses, but I noticed that half of the Survey Responses do not have an Account associated with them. All of the Survey Responses with out an Account also have a No value for the Processing Complete Trigger, while all of the Survey Responses with an associated Account have a Yes value for Processing Complete Trigger.
Is there a way to complete the processing of the Survey Responses? Did I not configure Voice of the Customer correctly?
When I look at System Jobs there alot of VoC - Process Survey Response jobs that are Waiting for retry due to error. The errors all appear to be the same "Cannot update Closed or Cancelled ActivityDetail". Is this happening because my users are Completing the Survey Activity before the Survey Responses come back from Azure?
