Hi all,
Is there a way I can create a workflow that executes when the case is resolved and perform the below tasks:
a. Stores the current date in a field for date of resolution.
b. Sends a confirmation mail to customer.
I am not able achieve the above tasks was all blogs says CASE RESOLUTION is not supported.
Do I really have to use plugging. Since I don't have VS as I am a MAC user, what could be the best approach.
Regards
Deepak Kumar
