Knowledge Article and Feedback Entity- how can I use them

Hi Guys,

Functionally, I understand how these two would be related, however, I can't seem to find my way around on how to submit a feedback for a Knowledge article as a CRM user. My requirement is simple, I need my CSE to use the KB articles in cases and if they have an improvement suggestions then they should be able to provide feedback on the same.

So far, I have tried these:

1. Feedback is already enabled for Knowledge Article entity

2. I have included the a subgrid for feedback on Knowledge Article Main and Interactive Main forms

Also, Can we somehow enable to see entities enabled only for Interactive Service hub on the Normal interface like in Service area?