Hi,
We are using Dynamics 2016 OnPrem. We are using email router as email synchronization method. We have configured the mailboxes accordingly and it works fine. I want to understand that how the email synchronizations works.
- When someone (contact@) sends an email to help@ (crm mailbox), that email appears in CRM.
- When help@ replies to contact@ from within CRM, the email appears in CRM as it should be.
- But when the help@ replies to contact@ from outlook, it does not appear in CRM until the email is tracked (By clicking the TRACK button in outlook).
Question: Is it possible to automatically sync this email into CRM without manually tracking it?
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