Hi,
I am trying to change a workflow and I would appreciate some help with this point
The workflow sends reminder emails to participants who have signed up for a training course 14 days and 5 days before the course
I want to add a line that checks if the booking is confirmed before sending out the email. I can do this with one reminder but not two
The current workflow is
If booking is confirmed
Timeout until 14 days before event
Send email
Timeout until 5 days before event
Send Email
I only want the email to be sent if the booking wasnt cancelled so I need to recheck if the booking is still confirmed,
If booking is confirmed
Timeout until 14 days before event
If booking is confirmed
Send email
Timeout until 5 days before event
If booking is comfirmed
Send Email
This is not possible in CRM.
I can split the two reminders into different workflows and this works.
If booking is confirmed
Timeout until 14 days before event
If booking is confirmed
Send email
Is it possible to do both in one workflow ?
Thanks for any advice






