Hi all,
I'm having an issue with the portal comments / timeline, within a support case not displaying on the Customer Self Service Portal.
I have two scenarios which result in the comments not being shown.
1. When a portal user adds a comment to a support case ticket, the comment is shown within the timeline, but then disappears if I leave or refresh the page.
2. When a CRM user posts a portal comment or replies to a comment within CRM, it is not shown on the portal until the next day or a portal restart.
Ive cleared the browser cache, but with no success.
Is this a configuration issue or an issue with the portal?
