Hello - I've been assigned a bug to convert a phone call to a case. When I click the "To Case" button on the phone call the system opens a new Request page. However, I'm thinking that the new Request page maps to an Incident entity. Is this correct? In the EntityView of the CRM database I see the following record:
Name = Incident
ObjectTypeCode = 112
OriginalLocalizedName = Case
Can you explain the meaning of OriginalLocalizedName? Since I'm coming to the Request page via the Phone ToCase command I would expect this page to represent a Case entity. I'm assuming OriginalLocalizedName represents the previous name of the entity in a previous version of CRM? Is this correct?