Hello. We are involved in a CRM upgrade project. The first step was to migrate from CRM 2011 to CRM 2013 SP1 on Server 2012R2. The data migrated successfully and we can view the CRM 2013 website successfully. When changing the URL in Microsoft Outlook Configuration Wizard we find the migrated organization successfully. However, when we click OK to initialize the organization we are greeted with the error in the title.
This same error appears using the CRM 2011 client connecting to CRM 2013 and with the CRM 2013 Outlook client on Outlook 2013. The log information is below. Obviously, we are missing a permission somewhere, we just aren't sure where. Any insights would be appreciated.
14:16:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
14:16:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
14:16:27| Info| Action type : Add.
14:16:27| Info| Add GlobalRepositoryConfigurator.
14:16:27| Info| Add AddinConfigurator.
14:16:27| Info| Add OrganizationRepositoryConfigurator.
14:16:27| Info| Add PrimaryConfigurator.
14:16:27| Info| Add OutlookConfigurator.
14:16:27| Info| Add FinalConfiguratorConfigurator.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
14:16:27| Info| Get action list.
14:16:27| Info| Get action total progress : 55.
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
14:16:27| Info| Action command type : Add.
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
14:16:27| Info| Deleted user application files.
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
14:16:27| Info| Copied registry values created by setup in HKLM to HKCU on configuration
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
14:16:27| Info| Set default settings to client configuration.
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
14:16:27| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.6.1087.0
14:16:27| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.6.1087
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
14:16:27| Info| Created Crm allow list key.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
14:16:27| Info| Set laptop client registry key values.
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
14:16:27| Info| No extended chars in [Deleted for Security Reasons] were found. No need for short naming.
14:16:27| Info| Set platform root registry keys.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
14:16:27| Info| Set platform root key value.
14:16:27| Info| Set user id registry key.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
14:16:27| Info| Set configuration registry key values.
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
14:16:27| Info| Added SQM registry keys.
14:16:27| Info| Added SQM queue directory.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
14:16:27| Info| Added SQM registry key values and directory.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
14:16:27| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
14:16:27| Info| Deleted the resiliency keys under Software\Microsoft\Office
14:16:27| Info| Deleted the resiliency keys under Software\Microsoft\Office
14:16:27| Info| Deleted the resiliency keys under Software\Microsoft\Office
14:16:27| Info| Deleted the resiliency keys under Software\Microsoft\Office
14:16:27| Info| Deleted the resiliency keys under Software\Microsoft\Office
14:16:27| Info| Deleted the resiliency keys under Software\Microsoft\Office
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
14:16:27| Info| Registered the form region for IPM.Note in Office registry hive.
14:16:27| Info| Registered the form region for IPM.Appointment in Office registry hive.
14:16:27| Info| Registered the form region for CRM.Task in Office registry hive.
14:16:27| Info| Registered the form region for CRM.Contact in Office registry hive.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
14:16:27| Info| Created Crm integrate key.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
14:16:27| Info| Set org-based registry values.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
14:16:27| Info| Set Primary Org values.
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
14:16:27| Info| Logon mapi store
14:16:27| Info| Logon admin service
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
14:16:27| Info| Query all rows in msg service table
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
14:16:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
14:16:27|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
14:16:39| Error| Exception : Access is denied.
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.IOrganizationService.Execute(OrganizationRequest request)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.DiffMetadataRequest(Int64 version, IDataWrite`1 metadataWriter)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.DiffSync(Int64 serverVersion, Action disableOrganization)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.<>c__DisplayClass1.<Sync>b__0(Action disableOrganization)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.DeferredMetadataCacheManager.DeferSync(Guid organizationId, Boolean fullSync, Action`1 sync)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientMetadataSync.Sync(Int64 version)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.DoSyncInternal(IOrganizationContext context)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.DoSync(IOrganizationContext context, Boolean forceSync)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.<>c__DisplayClass1b.<.ctor>b__18()
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.DeferredMetadataCacheManager.ExecuteWaitUntilReady(Guid organizationId, Action action)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache..ctor(IOrganizationContext context, Boolean reloadAsynchronously)
at Microsoft.Crm.Application.Outlook.ClientMetadataCache.ClientDynamicMetadataCache.LoadCache(IOrganizationContext context, Boolean unusedHere)
at Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context)
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
