When a customer replies to an existing case, how does one know a reply has come in? I can not figure out how to get the reply email to show up in the queue once there is already an active case. I would like to have either the new email show up in the queue or have the case show back up in the queue.
I am able to have the case go to the queue when the initial email comes in. I already have auto case creation working as well.
