Normal 0 false false false EN-US X-NONE X-NONE
Dear all,
Please guys I need your help, I’m trying to configure MS dynamics CRM for outlook, but I didn't succeed.
I got the following error: “Cannot connect to Microsoft dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help”.
I’ve checked the operating system time fine no problem, still can’t get it to work.
The access to the CRM website is working using the external web address: https://org.mydomain.net.
I’m trying to access MS dynamics CRM on-promises, that I’ve setup; our organization is located
In an Internet-facing Deployment.
Please find below the log file:
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11:34:53| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 11/27/2012 11:34:53 AM ===
11:34:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
11:34:53| Info| Client Configuration Wizard Version : 5.0.9690.2838
11:34:53| Info| Client Configuration Wizard LanguageID : 1033
11:34:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:34:53| Info| Query all rows in profile table
11:34:53| Info| Outlook is initialized
11:34:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:34:53| Info| Client Configuration Wizard Running Mode : Normal
11:34:53| Info| Configuration file Type : OnPremise.
11:34:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
11:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
11:34:54| Info| Logon mapi store
11:34:54| Info| Logon admin service
11:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:34:54| Info| Query all rows in msg service table
11:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
11:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
11:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
11:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
11:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
11:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
11:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
11:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:34:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:35:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
11:35:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:35:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:35:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
11:36:20| Error| Error connecting to URL: https://org.mydomain.net/XRMServices/2011/Discovery.svc Exception: System.TimeoutException: The request channel timed out attempting to send after 00:00:59.9974999. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'https://crmsts.mydomain.net/adfs/services/trust/13/usernamemixed' has exceeded the allotted timeout of 00:00:59.9970000. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
--- End of inner exception stack trace ---
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustContract.Issue(Message message)
at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst, RequestSecurityTokenResponse& rstr)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.Issue(AuthenticationCredentials authenticationCredentials)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateInternal(AuthenticationCredentials authenticationCredentials)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateFederationInternal(AuthenticationCredentials authenticationCredentials)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.Authenticate(AuthenticationCredentials authenticationCredentials)
at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.Authenticate(ClientCredentials clientCredentials)
at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.<AuthenticateClaims>b__5()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvider`1.HandleAuthenticationFailures(Action method)
at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.AuthenticateClaims()
at Microsoft.Crm.Outlook.ClientAuth.ClaimsBasedAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
============================================================================
Normal 0 false false false EN-US X-NONE X-NONE
Looking forward for your help
Best regards
Adnane.