Hello,
I have a dashboard with phonecalls in my usd home page. When I open a record, i need my usd opens the phonecall record and the "from" record.
I have created an action call with this data:
CH: dashboard the CH where I show the dashboard
Data:
LogicalName=[[phonecall.from.logicalName]] LogicalName could be contact, account or lead.
id=[[phonecall.from.id]]
Action: Open_CRM_Page
I have included this action on the dashboard BrowserDocumentComplete event, but anything happens, so I have created a navigation rule where I've included this action too.
When I execute the process, in the debugger I can see this:
Action Call# 1
Origen:Window Route(Llamadas de telefono. Cuadro de mando)
Nombre:Mostrar registro desde cuadro de mando
Aplicación:Dashboard
Acción:Open_CRM_Page
Datos de acción:LogicalName=account
id=3A8ED303-E003-E711-8101-5065F38B4651
Parámetros:"url"="https://***.crm4.dynamics.com/main.aspx?etc=4210&extraqs=%3fetc%3d4210%26id%3d%257b8D5B3E13-7A35-E711-8105-5065F38B03B1%257d&histKey=31967317&newWindow=true&pagetype=entityrecord"
Condición:
Resultado de la condición:Success
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It seems like it works fine, but the record is not oppened.
Could someone help me? I don't find the error.
Thank you"
