Hi,
We have users who can log into CRM normally and use all the functions normally. Only for Print Preview, it would throw out the system exception.
In fact, when they click the Print Preview, the preview page can show the case information correctly. After they choose the print method, printer or print to PDF or something else, an error page would be printed out. It worked well before. However, we have no idea if any changes resulted in this issue.
Error:
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System Exception
xxxx System Exception
No ECRM user exists with the specified domain name and user ID, please contact your system administrator.
At the button, the URLs are in the format https://xxxxx/_forms/print/xxxx.htm. I noticed that it is different from the usual ones.
Appreciate your advice on it. Thank you.
