I have a custom entity that I use to collect all activities, emails, phone calls, appointments, tasks, letters. I had put together some workflows that would capture these various activities when a specific fields would change. To be precise, I have a option set named "Activity Code" and an option set named "Result Code". My custom entity will collect any record that contains data in one of these fields or both. I was able to accomplish the phone calls, appointments, tasks, and letters, but the email I am having quite a struggle with. The trick is to be able to come back to the record if the email was updated. I had a system in place where I would gather the GUID of the email and copy it to the custom entity record, but that's about it. How can I implement the ability to update the email if the custom entity record was modified and how to update the custom entity record if the email was modified.
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