Dynamics CRM for Outlook 2016 - When loading an opportunity and printing report from outlook. it's doesn't load the data.

Hi Team,

One of our Client is using a On Premise Dynamics CRM 2016 and using Outlook as main client to use CRM.

They have the latest Dynamics 365 for Outlook App installed.

whenever they try to print a custom report through the Outlook, it opens in a IE browser and then let them click on the report.

but the report never loads. it's keeping giving the message Processing request and stays that way for hours.

Please let me know if there is a solution for this issue.

I tried to set the local data to sync every 15 minutes, cleared the IE cache, cookies etc., Enabled the active x control & Enabled native XMLHTTP support.

the report loads fine for a day after clearing the cache, cookies. but the issue occurs after a day or two.