Has anyone completed Call Recording Telephony Integration (CTI) with CRM Dynamics 2016 to EDIGIN?

Looking for some input and community experiences for integrating CRM Dynamics 2016 to EDIGIN predominantly...  

The EDIGIN website is pretty barebones on documentation and Google and Bing searches turn up nothing with respect to CTI into CRM Dynamics...  Any other CTI platform links would be appreciated as well as I may be able to discern information out of other CTI platform providers; Youtube has several Marketing and Sales videos but slim pickings on integration / implementation views...

1. EDIGIN ease of integration?
2. Installation/Configuration timeframe?
3. Customization requirements?
4. Testing experience?
5. Customer Support experience?
6. Pitfalls?