Hi,
First of all I would like to thank you in adavnce for looking into this issue.
I can not configure Microsoft Outlook Client.
I get following error when trying to run through CRM 2011 Configuration Wizard for Outlook: 'Microsoft Dynamics CRM for Outlook: There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later....' If i click OK, i get the following error: 'Microsoft Dynamics CRM for Outlook: Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again....' We have on CRM 2011 premise
- win 7(64 bit SP1)
- office 2010 32 bit
- Microsoft CRM for out look client is installed
- Rollup 11 installed for both CRM server an dmicrosoft crm for outlook
- Server: CRM 2011 which was upgraded from CRM 4 by importing the database.
Once I try to run configuration wizard I get the follwoing error.
I read some of the posts and none of them applied.
Please note:
- I could connect to the server using one of my old crm 4 client machines with out any trouble but I have issue with this one having 2011 client installed.
- I added my user as local admin on the client machine, Still got the sae error
- I even assign it the administrator role to my user did not help
- My server and client are on the same domian
Below is the log from Crm50ClientConfig
16:55:58| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 1/22/2013 4:55:58 PM ===
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
16:55:58| Info| Client Configuration Wizard Version : 5.0.9690.2838
16:55:58| Info| Client Configuration Wizard LanguageID : 1033
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
16:55:58| Info| Query all rows in profile table
16:55:58| Info| Outlook is initialized
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
16:55:58| Info| Client Configuration Wizard Running Mode : Normal
16:55:58| Info| Configuration file Type : OnPremise.
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
16:55:58| Info| Logon mapi store
16:55:58| Info| Logon admin service
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:55:58| Info| Query all rows in msg service table
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
16:55:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
16:55:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
16:56:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
16:56:04|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
16:56:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
16:56:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
16:56:05| Info| Fill organization comboBox with server information.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
16:56:06| Info| Action type : Add.
16:56:06| Info| Add GlobalRepositoryConfigurator.
16:56:06| Info| Add AddinConfigurator.
16:56:06| Info| Add OrganizationRepositoryConfigurator.
16:56:06| Info| Add PrimaryConfigurator.
16:56:06| Info| Add OutlookConfigurator.
16:56:06| Info| Add FinalConfiguratorConfigurator.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
16:56:06| Info| Get action list.
16:56:06| Info| Get action total progress : 55.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
16:56:06| Info| Action command type : Add.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
16:56:06|Warning| Error deleting folder C:\Users\test26\AppData\Local\Microsoft\MSCRM\Traces: The process cannot access the file 'Microsoft.Crm.Application.Outlook.ConfigWizard-20130120.log' because it is being used by another process.. Marking it for the deletion upon the reboot.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
16:56:06| Info| Deleted user application files.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
16:56:06| Info| Copied registry values created by setup in HKLM to HKCU on configuration
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
16:56:06| Info| Set default settings to client configuration.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
16:56:06| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
16:56:06| Info| ASP Net install path : c:\windows\Microsoft.NET\Framework\v4.0.30319\
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
16:56:06| Info| Created Crm allow list key.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
16:56:06| Info| Set laptop client registry key values.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
16:56:06| Info| No extended chars in http://hqlb-snee-appd4/CMIS-UAT/XRMServices/2011/Organization.svc were found. No need for short naming.
16:56:06| Info| Set platform root registry keys.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
16:56:06| Info| Set platform root key value.
16:56:06| Info| Set user id registry key.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
16:56:06| Info| Set configuration registry key values.
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
16:56:06| Info| Added SQM registry keys.
16:56:06| Info| Added SQM queue directory.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
16:56:06| Info| Added SQM registry key values and directory.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
16:56:06| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
16:56:06| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:06| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:06| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:06| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
16:56:06| Info| Registered the form region for IPM.Note in Office registry hive.
16:56:06| Info| Registered the form region for IPM.Appointment in Office registry hive.
16:56:06| Info| Registered the form region for CRM.Task in Office registry hive.
16:56:06| Info| Registered the form region for CRM.Contact in Office registry hive.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
16:56:06| Info| Created Crm integrate key.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
16:56:06| Info| Set org-based registry values.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
16:56:06| Info| Set Primary Org values.
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
16:56:06| Info| Logon mapi store
16:56:06| Info| Logon admin service
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:56:06| Info| Query all rows in msg service table
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
16:56:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
16:56:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
16:56:11| Error| Exception : Server was unable to process request. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
16:56:11| Error| Exception : Server was unable to process request.
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
16:56:23| Info| Delete org-based registry keys.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
16:56:23| Info| Remove org-based registry values.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
16:56:23| Info| Removed the form region for IPM.Note in Office registry hive.
16:56:23| Info| Removed the form region for IPM.Appointment in Office registry hive.
16:56:23| Info| Removed the form region for CRM.Task in Office registry hive.
16:56:23| Info| Removed the form region for CRM.Contact in Office registry hive.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
16:56:23| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
16:56:23| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:23| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:23| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:23| Info| Deleted the resiliency keys under Software\Microsoft\Office
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
16:56:23| Info| Stopped application hoster.
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
16:56:23| Info| Deleted Application hoster registry value.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
16:56:23| Info| Removed application hoster settings.
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
16:56:23|Warning| Error deleting folder C:\Users\test26\AppData\Local\Microsoft\MSCRM\Traces: The process cannot access the file 'Microsoft.Crm.Application.Outlook.ConfigWizard-20130120.log' because it is being used by another process.. Marking it for the deletion upon the reboot.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
16:56:23| Info| Deleted user application files.
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
16:56:23| Info| Removed SQM registry keys.
16:56:23| Info| Removed SQM queue directory.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
16:56:23| Info| Removed SQM registry key values and directory.
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
16:56:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
16:56:23| Info| Deleted Crm allow list key.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
16:56:23| Info| Removed Laptop client registry keys.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
16:56:23| Info| Removed Crm client registry keys.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
16:56:23| Error| Failed to configure Microsoft Dynamics CRM for Outlook with Compliance Management Information System - UAT.
16:56:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
16:56:23| Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator. at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)
16:56:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
16:56:27|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
16:56:28|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
16:56:28| Info| Exit code: Default
16:56:28|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
16:56:28| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 1/22/2013 4:56:28 PM ===
Any Advice would be much apprecaited!