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Assign support emails to contacts

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Hi,

I'm new to this so...

On Dynamics Online I have a queue that contains emails sent form a website support form, so To and From fields are always the same. 

Prior to sending those emails I create contacts in CRM using Dynamics API based on user input (email, name).

Is there a way to determine and set "RegardingTo" field to the actual contact?

Thanks


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